Introduction to Policies and Procedures

This webinar is designed to help providers and managers get to grips with the policies and procedures required to register and run and successful social care service.

As well as their importance for regulatory compliance (in England, Scotland and Wales) and good governance, we’ll talk about the dynamic role they play in ensuring good, person-centred care and how they support staff training and ongoing competence.

We’ll show what should be in a good policy, and how to tailor our library of templates for your service. We’ll review some examples of templates and how they need to be customised according to your service’s needs.

Robust policies and procedures are the backbone of a good service – they are vital and need to be looked after to remain strong. We’ll show how we can support you with this critical area of your business.

· Regulatory background

· Why they are important in practice

· Staff engagement and ongoing learning

· Sources of guidance

· Customising and developing your P&P

· Examples, including simple to highly personalised

Amanda Chadwick

Amanda is an experienced and well known speaker, specialising in all areas of HR, employment law and employee wellbeing.

Zoe Anderson

Zoë has spent three decades working in adult social care, starting as a care worker before climbing the management ladder. After a long career in a variety of domiciliary and residential roles, in 2018 she became an inspector of adult social care for the Care Quality Commission.

Zoë joined Croner-i as a writer and advisor in 2023 and specialises in regulatory compliance and the practicalities of providing excellent care.